Last Updated: February 2026

1. General Policy

At ElitoraTV, customer satisfaction is important to us. Due to the digital nature of IPTV subscriptions and the instant delivery of services, refunds are only granted under specific conditions outlined below.

By purchasing any subscription or service from ElitoraTV, you agree to this Refund Policy.

2. Eligibility for Refunds

Customers may request a refund only under the following circumstances:

• The service is completely inaccessible due to technical failure from our side.

• The issue cannot be resolved by our technical support team.

• The refund request is submitted within 24 hours from the time of purchase.

Refund requests submitted after 24 hours of purchase will not be accepted.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Customer changes their mind after purchase.

• Service interruption caused by customer’s internet connection.

• Device incompatibility or incorrect device configuration.

• Failure to follow installation or setup instructions.

• Service interruptions caused by third-party applications or IPTV players.

• Partial service disruptions or temporary server maintenance.

• Accounts suspended due to violation of our Terms & Conditions.

• Subscription already used for a significant period.

4. Trial and Testing Responsibility

We strongly recommend that customers test their device compatibility and internet stability before purchasing long-term subscriptions.

ElitoraTV may provide trial access when available. Purchasing a subscription without testing means the customer accepts the service as delivered.

5. Technical Support Commitment

Before any refund is considered, customers must contact our support team and allow reasonable time for troubleshooting.

Our support team is committed to resolving technical issues as quickly as possible.

6. Refund Processing Time

If a refund is approved:

• Refunds will be issued using the original payment method whenever possible.

• Processing time may take between 5 to 10 business days depending on the payment provider.

7. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without contacting ElitoraTV support first may result in:

• Permanent suspension of your account.

• Restriction from future purchases.

• Legal action in cases of fraudulent claims.

8. Service Availability Disclaimer

IPTV services depend on multiple external factors such as internet providers, broadcasting sources, and regional restrictions. ElitoraTV does not guarantee uninterrupted service at all times.

9. Contact for Refund Requests

To request a refund, please contact our support team:

Email: support@elitoraTV.com
Website: www.elitoraTV.com

Include the following information:

• Order number

• Payment method

• Description of the issue

10. Policy Updates

ElitoraTV reserves the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website.